Gaming OGL/2016/5388/937+64 9 430 0444
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Three ways in, one team

Neon54 Casino contact: get through to a human

For players in New Zealand, our team takes live chat, e-mail and phone around the clock, every day of the week.

Get in touch now 18+ · Licensed by Gaming Control Board Curaçao
Paid today
303,895 NZ$
4,834 Players online
Gaming Control Board Curaçao license OGL/2016/5388/937, with third-party testing by iTech Labs and BMM Testlabs
Average payout approved in 5 minutes, up to NZ$93,000 per transaction
TLS 1.3 encryption secures every transaction and login
You need an answer

Choose how you want to reach us

This settles which channel fits your question and how quickly each one replies.

Fast answers in minutes
Use live chat for quick questions about your account or a game, and expect a reply in about 4 minutes. The team is here around the clock.
Start the chat
A written answer you keep
Write to [email protected] for anything that needs a paper trail, such as documents or a payment dispute; you will hear back within about 2 hours.
Write to us
Prefer to speak to someone?
Call +64 9 430 0444 (NZST) if you would rather talk it through; typical pickup is about 5 minutes and the line never closes.
Call the team
Local details at a glance

Local support, not an overseas queue

This lays out the local number, hours and help organisations for New Zealand players.

How to reach us

Local phone+64 9 430 0444
Time zoneNZST
LanguagesEnglish, German, French, Spanish, Portuguese
E-mail[email protected]

Who supervises

RegulatorGaming Control Board Curaçao, OGL/2016/5388/937

Where to get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Agency Community Services Trust

What should I have ready before I get in touch?

Have these five things to hand and the first reply often solves the problem.

  • Your registered email address
  • Account number or username
  • Screenshot of the error or bet
  • Transaction date and NZ$ amount
  • Card or wallet you paid with
Neon54 Casino departments

Which e-mail do I need?

After reading this you will know exactly which department to write to.

Your account

General support[email protected]
Document verification[email protected]

Money matters

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]
Privacy requests[email protected]
Business and partnerships[email protected]
Four steps to escalate

Your problem is still open

Written for the player who has already asked and feels the answer missed the point.

A file that speaks for you
Send the whole story to [email protected]. Include dates, amounts and the reply you already received, because a documented case moves far quicker.
Keep their reply on file
Someone senior reads it and comes back with a decision. Ask for the reasoning in writing so you can quote it if you escalate further.
Can a manager look again?
Not satisfied yet? Request a review by a manager and say plainly which outcome you want. A named manager takes over and answers within the same channels.
When talks reach a dead end
Still unresolved after that review? You may take the matter to Gaming Control Board Curaçao, which issued our license and oversees how it is run.
Three ways, seven answers

You sent a message, now what?

Every desk is staffed around the clock, so our team answers at any hour you happen to need it.

Live chat

Chat hoursAvailable 24/7
Chat first reply4 minutes
Page time zoneNZST

E-mail

E-mail address[email protected]
E-mail reply2 hours

Phone

Phone number+64 9 430 0444
Phone waiting5 minutes
Know before you ask

Do these come up for you too?

Short answers on the licence, your data, identity checks and languages, so you skip the queue.

trustWhy is your casino regulated in Curaçao?+
Why Curaçao? Because Neon54 Casino N.V. is licensed there, not in New Zealand. The Gaming Control Board Curaçao issued licence OGL/2016/5388/937 to company 754066, and that regulator oversees how your account is run.
trustWhat happens when I request a copy of my data?+
Once you ask, our privacy team confirms what we hold and acts on it. Send the request from your registered email address so we can match it to your account. Deleting records we must keep by law is not possible, and we tell you which ones stay.
trustHow long until you find my account?+
No password is ever asked for, by chat, email or phone. Instead, have your registered email address and one recent deposit detail to hand. With those, our team can place you in the account within a couple of minutes.
trustCan I get help in a language other than English?+
Five are supported: English, German, French, Spanish and Portuguese. Live chat and email handle all five around the clock, so you can write in English or any of the others. Phone lines are staffed in English for New Zealand callers.
trustDo I need to send documents before I can play?+
Verification commonly needs up to 63 hours once your photo ID, proof of address and payment card image arrive. Send them early, because withdrawals wait until checks are done. Anything unclear about a document delays that clock.
Check the licence

Company, licence and written contact

Reach for this block when you want to know whose rules you are playing under.

Company

Legal nameNeon54 Casino N.V.
Company number754066 (Curaçao)
AddressSchottegatweg Oost, Willemstad

License

RegulatorGaming Control Board Curaçao
License numberOGL/2016/5388/937

Written contact

E-mail[email protected]

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